Track your order

Every order ships tracked, and the tracking is emailed to you — you do not have to ask for it.

Where to find your tracking number

As soon as your parcel is handed to the carrier we email you a tracking number. That email goes to the address used at checkout. If it has not arrived, check your spam and promotions folders first, because shipping notifications land there more often than anything else.

If tracking is not showing anything yet

Orders are picked the next business day, and a tracking number is usually created before the carrier physically scans the parcel. It is normal for a number to show no movement for the first 24 hours or so. After the first scan it updates as the parcel moves.

If tracking has stopped moving

If tracking has not moved in 10 business days, email support@renelondon.com with your order number. We will open an enquiry with the carrier, and if the parcel is confirmed lost we will replace it or refund you in full — your choice. You do not have to chase the carrier yourself.

Still stuck

Email support@renelondon.com with your order number. Hours are Monday to Sunday, 12:00 PM – 8:00 PM EST, and we aim to reply within 12 hours.