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Payment Policy

At Rene London we offer a choice of secure payment methods so checkout is quick and dependable.

1. Accepted payment methods

  • Credit & debit cards: Visa, Mastercard, American Express and the other major card brands shown at checkout
  • PayPal
  • Shop Pay

All payments are taken in pounds sterling (GBP).

2. Payment processing

Payment is taken in full when you place your order. We do not process or dispatch an order until payment has been received. If a payment is declined or does not go through, the order is not confirmed.

3. Pricing & currency

All prices on this website are shown in GBP. The price at checkout is the total you pay. Prices may change without prior notice.

4. Secure payment processing

This website uses SSL encryption and trusted payment gateways to protect every transaction. Rene London does not store, and cannot access, your card or payment details.

5. Declined payments and pending charges

A decline is issued by your card provider, not by us. An unsuccessful attempt can leave a temporary authorisation on your statement; this is not a charge and it will drop off on its own, usually within a few business days.

Contact & Business Information

Store Name: Rene London
Company Name: Vistmere Commerce Ltd
Company Number: 17475406 (registered in England and Wales)
Business Address: Office 7594, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ, United Kingdom
Email: support@renelondon.com
Phone: +44 7402 265690
Contact: Contact Us
Customer Service Hours: Monday to Sunday | 9:00 AM – 5:00 PM UK time (London)

We aim to reply to every enquiry within 12 hours.