Shipping Policy

This page sets out how we process and deliver Rene London orders. If anything is unclear, email support@renelondon.com and we will be glad to help.

Processing Time

Processing time: 1–2 business days. This is how long it takes us to pick, pack and hand your order to the carrier, before the delivery times below begin.

Orders are processed Monday to Friday, excluding UK bank holidays. During busy periods processing can take an extra 1–2 days, and we will post a notice on the Site if delays are longer than usual. The daily cut-off is 5:00 PM UK time (London) — orders placed after the cut-off, at the weekend or on a bank holiday are processed on the next business day.

Where We Deliver

We deliver within the United Kingdom only. We are unable to ship to any other country at the moment.

Delivery Methods & Times

As soon as your order is dispatched, your tracking number is emailed to you automatically. Delivery normally takes 5–9 business days from the day you order (1–2 business days of processing plus 4–7 business days in transit).

Delivery Costs

Standard delivery is free on every UK order, with no minimum spend.

Prices

All prices are displayed and charged in pounds sterling (GBP). The price you see is the price you pay: the total shown at checkout is exactly what you are charged — no further taxes or handling fees are added later.

Duties & Import Taxes

Every order is delivered within the United Kingdom, so there are no import duties or customs charges for you to pay on delivery.

Tracking

You will receive a dispatch confirmation email containing a tracking link as soon as your label is created. Please allow 24 hours for the first scan to show in the carrier's system.

Changing Your Delivery Address

If you need to change your delivery address, contact us as soon as you can. We can amend it while the order has not yet been dispatched. Once the label has been created or the parcel is on its way, we are usually unable to change it.

Lost, Stolen or Damaged Parcels

If tracking says “delivered” but you cannot find your parcel, please allow 24–48 hours (carriers occasionally scan early) and check with neighbours and your building. If it still has not turned up, get in touch and we will open an investigation with the carrier and put it right. Parcels damaged in transit are covered — send us a photo and we will arrange a replacement.

Under UK consumer law your order remains our responsibility until it has been delivered to you.

P.O. Boxes & Parcel Lockers

We deliver to UK P.O. Boxes and parcel lockers. Delivery to these can take slightly longer than to a street address.